Wednesday, October 10, 2012

Question before you measure

It has been said that we manage what we measure.

That was pretty simple when marketing measurements were limited to ratings, readership, reach and frequency.

The world is a little more complex now.

We can measure just about everything: Likes, Fans, Tweets, Mentions, Opens, Check-ins, Visits, Brainwaves, and more. The list is almost endless.

The question isn't "Should we measure?" but rather "What should we measure?"

The answer, of course, is "That depends."

Most businesses don't have the resources to measure everything, therefore need the discipline to measure what's most important. So before you add new measurements to your metrics, ask yourself a few questions:
  • Who is our target? 
  • How does this help us learn more about them?
  • What are our objectives?
  • How will we use the information to improve our marketing?
It's easy to get excited about the latest measurement tool. But if it doesn't measure something that's important, you're better off without it.

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